Valoroak Store

Our Policies

Clear terms, so you know exactly what to expect.

Shipping Policy

Safe packaging and reliable delivery by our own delivery team.

  1. Ready Stock Items

    In-stock items are inspected, carefully packed and handed to our delivery team within 1 to 2 business days.

  2. Dispatch Confirmation

    Once your order leaves our shop, its status changes to dispatched under My Orders.

  3. Delivery Areas

    Our delivery team covers the areas listed on our Contact page. Ask us on WhatsApp if you are unsure about your PIN code.

  4. Delivery Time

    Most orders are delivered within 2 to 5 business days, depending on the distance from our shop.

  5. Delivery Call

    Our delivery team may call you before arriving to make sure someone is at home.

  6. Free Delivery

    Orders above the qualifying cart value are delivered free.

  7. Standard Delivery Charges

    For orders below the free delivery value, the delivery charge is shown at checkout.

  8. Transparent Pricing

    All charges are shown before payment. We never add hidden packing or convenience fees.

  9. Doorstep Payment

    With cash on delivery, you pay when you receive your order.

  10. Accepted Payment Modes

    Our delivery team accepts cash and UPI payments at the doorstep.

  11. Order Verification

    Our team may confirm high-value cash on delivery orders by phone or WhatsApp before dispatch.

  12. My Orders

    Signed-in shoppers can view order status and complete order details under My Orders.

  13. Inspect Before Accepting

    If the outer packaging appears open, tampered with or badly damaged, please refuse the delivery.

  14. Report Within 48 Hours

    If you find damage after opening the parcel, send clear photographs by WhatsApp or email within 48 hours. We will arrange a replacement or a full refund.

View full shipping policy and delivery guidelines

Return and Exchange Policy

Clear terms for returns, exchanges and refunds on your purchases.

  1. Return Window

    Returns or exchange requests are accepted within 7 days of delivery for unused items in original condition.

  2. Unused and in Original Packaging

    The item must be unused, unwashed and in its original packaging with all tags intact.

  3. Natural Variations

    Slight differences in shade or finish between pieces are normal and are not defects.

  4. Inspection on Delivery

    You may inspect the item indoors on delivery. Items showing signs of use, washing or pet hair cannot be returned.

  5. Size and Style Exchanges

    If the size or style does not suit your needs, you can request an exchange within the return window.

  6. Doorstep Pickup

    Our delivery team collects the item from your address.

  7. Price Differences

    Any price difference for a larger size is payable by UPI. If you exchange for a smaller size, the difference is refunded.

  8. Prepaid Orders

    Orders paid by UPI, card or net banking are refunded to the original payment method within 5 to 7 business days.

  9. Cash on Delivery Orders

    Refunds for cash on delivery orders are transferred to your bank account or UPI ID.

  10. No Restocking Fees

    We do not charge restocking fees or deductions on approved returns.

  11. Report Within 48 Hours

    If your parcel arrives damaged or you receive the wrong item, please inform us within 48 hours of delivery.

  12. Photo Verification

    Send a photo or video of the parcel by WhatsApp or email so our team can verify it promptly.

  13. Priority Replacement

    A replacement is dispatched on priority at no additional delivery charge.

View full return, exchange, and refund policy

Privacy Policy

How we collect, use and protect your personal information.

  1. Contact Details

    We collect your name, email address and mobile number to process your purchases, send delivery updates and provide support.

  2. Delivery Addresses

    Recipient name, address, PIN code and city are collected to deliver your order.

  3. Order History

    Details of the products ordered, invoice amounts and order status are retained to provide after-sales support and purchase invoices.

  4. Order Processing

    To prepare and pack your order and deliver it to your door.

  5. Order Updates

    To send updates on order confirmation, dispatch and delivery by email and device notification.

  6. Enquiries and Support

    To answer your questions, assist with returns and exchanges, and confirm details for high-value cash on delivery orders.

  7. Secure Payment Gateway

    Online payments are processed by a secure third-party payment gateway over encrypted connections.

  8. No Card Data Stored

    We do not store card numbers, CVVs, net banking credentials or UPI PINs on our servers.

  9. Protected Checkout

    Every step of checkout is encrypted and protected against unauthorised access.

  10. No Third-Party Delivery

    Your delivery details stay with our own delivery team and are used only to deliver your order.

  11. No Marketing Sharing

    We do not sell, rent or share your personal information with telemarketers or advertising networks.

  12. Managing Your Profile

    You may review, update or remove your profile and saved addresses at any time from your account.

View full privacy and data protection policy

Have a Question?

We are happy to assist you before and after your purchase.

Contact Us